While 66% of Americans are fundamentally happy only 36% are happy with the state of customer service, signaling major opportunity for businesses to use CX AI to fill the gap June 20, 2024 08:00 AM ...

People asked to handle calls and provide customer service are victims of a system that pays them little to deal with disappointed or angry consumers and have poor working conditions.

Customer service workers are some of the most threatened by AI automation, and a lot of corporate leaders are more than happy to let those workers lose their jobs. But here's a loss that their ...

How do we implement and orchestrate AI for customer service in ways that people welcome and ... Our data, published in our “AI in Customer Service” 2024 ... Put happy customers at the top of ...

Customer satisfaction dipped in 2024 for the first time in two years. The reason isn't for what companies often place the blame on. Customer service is declining and consumers aren't happy about it ...