CRM deployments heavily doused with artificial intelligence how-to features may be bucking a continuing consumer preference for human support over AI-powered solutions. Despite the growing emphasis on ...

TeamViewer, a provider of remote connectivity solutions, announced that its remote assistance platform is now fully integrated with Zoho CRM, a cloud-based customer relationship management platform ...

Looking to add key security features to its new Customer Relationship Management (CRM) product, Microsoft has inked a deal with Network Associates to marry a customer help-desk system with its CRM ...

CHICAGO, Oct. 13, 2020 (GLOBE NEWSWIRE) -- Social leaders are on the front lines of communicating with customers and audiences, but often face challenges when trying to share insights with other ...

The best helpdesk software is Zendesk, with solid customization tools, exemplary help and support options, and more features than any helpdesk software we tested. However, this doesn’t mean Zendesk is ...

For this reason, the integration of sales, CRM, and service desk software is not just beneficial but essential for manufacturers who need to streamline their operations, enhance customer relations, ...

We may receive a commission from our partners if you click on a link to review or purchase a product or service. Click to Learn More In this article, we’ll go into the essential details of comparison ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

After graduating from TechStars Boston this spring, Brightwurks, a startup that makes web-based productivity tools with an emphasis on customer service, launched a new product called Help Scout that ...