A document that is filled out to request technical support. The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved.

A help desk is primarily known for resolving customer complaints but it also helps to promote campaigns. Support teams can use the platform to engage with customers, offer personalized support ...

Switching help desk platforms is a significant decision, one that can be driven by the need for better features, improved ...