A hosted contact center is a cloud-based customer service solution that enables businesses to manage customer interactions without the need for on-premises infrastructure. Unlike traditional contact ...

5 Signs a Hosted Contact Center Solution Is the Best Option Your email has been sent Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center ...

Hosted/Managed Hosted contact center solutions deliver network-based functionality via an on-demand network while switch implementation and support is provided by a network service provider, ...

EarthLink has launched its new Hosted Contact Center solution supporting multichannel engagement with features that include chat, email, voice and social media interactions. EarthLink has launched its ...

Hosted contact center solutions are beginning to change the dynamics of customer service and sales organizations. By lowering upfront costs, reducing onsite support needs, minimizing implementation ...

Avtex, a Microsoft Certified Gold Partner that offers contact center, IP telephony and unified messaging applications, will be moving into the hosted contact center VoIP space once its acquisition of ...

Verizon Business is targeting the small to mid-sized market with the introduction this month of IP Web Center, a hosted contact center application. It is providing this functionality by adding ...

A ticket vendor decided to in-source its contact center agents, but needed a way to ensure flexible technology that could stay abreast of social media and other fast-evolving trends. A hosted solution ...

Following last week’s newsletters about why the IP contact center is the technology that’s coming up after VoIP, today we’ll look at the pros and cons of a hosted IP contact center solution vs. a ...

Echopass – Cutting costs and improving customer service are everlasting business goals, regardless of the economic climate. With capital expense budgets shrinking, however, more organizations are ...

Verizon Communications Inc. and Sprint Corp. are gearing up to offer IP-based hosted call center services that promise to reduce costs and ease contact center management. Both carriers plan by ...