At other times, hotels have helped him out with a spare tie, USB cord - and black dress shoes in size 13. Also, “on occasion, I forgot to pack workout clothes,’’ he says.

The concierge will also know about seasonal specials the hotel may not be advertising, or opportunities that require advance planning, like the The Little Nell's First Tracks program, which allows ...

Consider the American who asked the concierge at the Four Seasons Hotel London for a dresser to help his wife through the many steps it takes to don a traditional kimono. It was 4 p.m. Christmas Eve.

Consider the American who asked the concierge at the Four Seasons Hotel London for a dresser to help his wife through the many steps it takes to don a traditional kimono. It was 4 p.m. Christmas Eve.

Defining the job “Concierge” is a French term that evolved from the phrase “comte des cierges,” or “keeper of the candles.” It dates to medieval times, when both candles and keys were ...