As ITSM provider BMC notes in a blog post, ITIL 4 “provides a digital operating model that enables organizations to co-create effective value from their IT-supported products and services.” ITSM can ...

The Information Technology Infrastructure Library (ITIL) defines change management as “the process of controlling changes to the infrastructure, or any aspect of services, in a controlled manner ...

Active Directory sites look to ITIL for change management. Opinion. Aug 30, 2006 3 mins. Enterprise Applications ITIL * Results of survey of Directory Experts Conference attendees ...