Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...

I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

Zoom Communications has announced a concierge use case for its Virtual Agent product, which has now been integrated with the Phone platform driven by agentic artificial intelligence (AI), looking to ...