If you aim for your employees to provide a superior external customer service experience, you'll do well to ensure that employees' own internal customer service issues are handled efficiently and ...

Internal Customer Service: How To Serve The People Who Serve Your Customers. If you’re going to be a great company for your customers, you need to be a great company for your employees ...

The articles and discussions for Customer Service Week 2016 that I’ve seen focus on “external customers”--you know, the people we used to simply call “customers.” But what about the ...