The Balanced Scorecard (BSC) is a strategic performance management framework that enables organizations to translate their vision and strategy into a coherent set of performance measures beyond ...

When Robert Kaplan and David Norton published “The Balanced Scorecard: Measures that Drive Performance” in the Harvard Business Review in 1992, the idea of measuring business performance from ...

An evaluation instrument is developed from the balanced scorecard concept in strategic management; the scorecard's structure and diagnostic measures are informed by Mackenzie King's (1918) model of an ...

Datar, Srikant M., Marc J. Epstein, and Jeremy Cott. "Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard." Harvard Business School Case ...

Campbell, Dennis, Srikant M. Datar, Susan L. Kulp, and V.G. Narayanan. "Testing Strategy with Multiple Performance Measures: Evidence from a Balanced Scorecard at ...