The IT Help Desk provides centralized technical support to departments and colleges across the entirety of Drexel University. Drexel IT now also includes College of Medicine IT and Instructional Media ...

and the responses to end-user requests that the IT help desk will provide. The purpose of this customizable SLA, created by Mark W. Kaelin for TechRepublic Premium, is to define a set of ...

“The ESD connects Airmen and Guardians to responsive technical support, enabling swift access to IT support services,” ...

Switching help desk platforms is a significant decision, one that can be driven by the need for better features, improved ...

SINGAPORE: An IT help desk engineer stole 49 Apple devices from the school where he worked and sold them for profit, making S$13,200 (US$9,700) in total. Lim Poh Heng Andrew, 29, was sentenced to ...