Listening in the workplace is a vital skill for employees as well as managers. It is necessary to let a speaker know that not only are you hearing what they are saying but you are listening to the ...

Listening skills assessment is as important as technical skills assessment in many performance evaluations, particularly for those employees who deal directly with clients or the public. While it is ...

The Covid-19 pandemic led to an uptick in remote work due to an abrupt change in one-on-one communication. While most companies have survived the change, some are still struggling to adapt. Recent ...

There’s a cute story of the worker returning to his desk, trembling, after his annual review with his boss. “What’s wrong?” asked his co-worker. “Boss said I have two problems, and I need to work on ...

We have been communicating all our lives. So, why do we need to talk about special communication skills for leaders? Do you remember the expression, “You don’t get a second chance to make a first ...

Active listening is arguably one of the most important set of skills a person must successfully employ while interacting with someone when there is something you are trying to achieve. This can ...

The difference between being one of the best leaders or one of the worst boils down to listening. Here's what managers should ...

Last week's feature focused on communication skills and their importance in the workplace. This week's feature is about the other side of communication-listening skills. Hearing is the physical ...

To listen is to engage, ask thoughtful questions, and empathize. Goodness knows empathy seems to be in short supply of late.