Loyalty programs that prioritize personalization, flexibility and seamless experiences are strategic tools for building ...

Consider this surprising statistic from our annual customer service research: 46% of U.S. consumers are willing to pay more ...

Travel loyalty programs are ubiquitous. The Experience Economy is booming; and, Gen Z is seeking to "earn and burn" their ...

In 2022, shortly after joining Expedia, Mehrotra took on a major project for one of the company’s key partners: Walmart. The ...

As social media grows in popularity, so do the opportunities for businesses to promote their products and services on a ...

Nisqually Markets launched its new loyalty mobile application that features customer rewards, subscriptions and more, Liquid ...

Loyalty is more than a price tag, as evidenced by our local not deterring us with inflated $7 happy hour schooners.

From deals and omnichannel marketing to gamification and promotional offers, here are several proven customer retention ...