ITworld.com – This week’s highlighted research: Customer Respect Group. “Second Quarter 2006 Online Customer Respect Study.” Patricia Seybold Group. “Provide a 360-degree view of the customer ...

Consumers are still having a hard time getting companies to service their needs via e-mail, and the experience is souring them on buying again from the same companies. Those were some of the results ...

Every interaction a customer has with a brand is a customer experience opportunity. Unfortunately, many of these opportunities are missed or ignored, leaving customers to wonder whether the company ...

SAN FRANCISCO (CBS.MW) - E-mail-based customer service is bad and getting worse, as Web sites struggle to handle growing traffic with limited resources, according to a new study. Consumers can buy a ...

John Iwuozor is a freelance writer with expertise in the technology field. He has written for a host of top tech companies, the likes of Technologyadvice, Tripwire amongst others. He's an avid chess ...