Microsoft CRM Dynamics 365 can seem like an overwhelming service for a small business, but it actually has some simple key aims. Here’s a look at what it can do.

Microsoft includes Viva Sales in its Dynamics 365 Enterprise and Dynamics 365 Premium licensing. Organizations using other CRM systems, such as Salesforce.com's product, can get access to Copilot ...

Microsoft is addressing legacy data silos and advancing digital transformation with a combined two-in-one product, Dynamics 365. The new solution, scheduled for release this fall, pulls together ...

Microsoft is combining elements of its Dynamics CRM and ERP offerings into a new cloud bundle called Dynamics 365. Written by Mary Jo Foley, Senior Contributing Editor July 6, 2016 at 6:26 a.m. PT ...

The prerequisites for Viva Sales are Teams/Office 365 and a CRM system of choice. At launch, Viva Sales will be available for no additional charge to Dynamics 365 customers and will have out-of ...

But unfortunately, the sales and marketing teams at Microsoft over the past few years have been sabotaging the best efforts of their developers. Dynamics 365 really is a great product to sell, but ...

Microsoft Dynamics 365 CRM is also a more natural extension of Microsoft Office 365. In contrast, Salesforce has invested heavily in making sure its CRM cloud offering integrates with a wide variety ...

Reflecting Alex Konrad’s report here on Forbes, Microsoft Dynamics 365 is essentially a piece of software that aims to unify both current CRM and ERP cloud solutions into one cloud service with ...

A new AI-based extension to the company's Dynamics 365 CRM and ERP platform can automatically generate answers to customer emails, suggest marketing and sales campaigns, and summarize Teams chat ...