With Omni-Channel Delivery, real-time feedback gathered from one channel—such as a mobile app or chatbot—can immediately inform changes and enhancements across other channels. This ensures that any ...

MILTON, Ontario, March 19, 2025 (GLOBE NEWSWIRE) -- Milton Hydro is proud to announce it has been awarded the Electricity ...

Creating a customer-centric omni-channel business model takes strong commitment and ... and in terms of primary touch points, our service model ranges from personal advisers to contact-centre advisory ...