It seems like every time I turn around there’s another article published about the importance of an omni-channel strategy . Businesses of all types and sizes have been expanding their online presence ...

Delivering the omni-channel customer experience underscores the importance of getting cloud right. It’s the single most important technological shift in Information Technology since client/server.

RICHMOND, Va. - CarMax’s omni-channel experience, which lets consumers buy used cars online, in-store or a blend of both, is now nationwide.

Why omni-channel is key for Gen Z. For Gen Z, the ideal auto-buying experience isn’t confined to one channel or the other; it’s about seamlessly integrating both online and offline elements.

Incisiv recognized 20 retailers and brands as “Leaders” in the 2023 Omnichannel Experience Index. Leaders offer the richest omni-channel experience maturity across the four key areas of the index.

The omni experience has to be more than the consistent messaging of omnichannel. It has to provide a personalised experience for every single customer, no matter the touchpoint. That could be physical ...

Omni-Channel Experience is Critical to Fueling B2B Customer Engagement, Finds Accenture and SAP hybris Study. While 70% of B2B Revenues Come from Customers Using Digital Channels, ...

Today's multi-channel "always on" consumers demand to be treated as individuals, with highly relevant communications delivered via their preferred channels at their favorite times. Sound easy?

Ongoing evolution in the retail industry—including near-global access to the Internet and speedy adoption rates of smartphones—is forcing retailers to create a brick-and-mortar shopping experience ...