Incisiv recognized 20 retailers and brands as “Leaders” in the 2023 Omnichannel Experience Index. Leaders offer the richest omni-channel experience maturity across the four key areas of the index.

RICHMOND, Va. - CarMax’s omni-channel experience, which lets consumers buy used cars online, in-store or a blend of both, is now nationwide.

This dynamic has led to the rise of the auto industry's omni-channel experience, blending in-person and online elements to create a seamless and engaging journey from research to purchase.

Delivering the omni-channel customer experience underscores the importance of getting cloud right. It’s the single most important technological shift in Information Technology since client/server.

Ongoing evolution in the retail industry—including near-global access to the Internet and speedy adoption rates of smartphones—is forcing retailers to create a brick-and-mortar shopping experience ...

Today's multi-channel "always on" consumers demand to be treated as individuals, with highly relevant communications delivered via their preferred channels at their favorite times. Sound easy?

It seems like every time I turn around there’s another article published about the importance of an omni-channel strategy . Businesses of all types and sizes have been expanding their online presence ...

Omni-Channel Experience is Critical to Fueling B2B Customer Engagement, Finds Accenture and SAP hybris Study. While 70% of B2B Revenues Come from Customers Using Digital Channels, ...