It may not seem like a proud moment at first, but it happens to many small-business owners: The day two managers "step on each other's toes" and come to you to settle their turf battle. Finding ...

Among the many lessons and insights gained from decades of working with independent business owners, a particularly compelling one has to do with the development and growth of businesses over time; ...

An aligned workforce is a happy, engaged workforce. Unfortunately, alignment between an organization and its employees doesn’t come naturally -- it takes planning, hard work and communication. Think ...

Your business has to follow existing trends in organizational structure to retain employees and keep customers satisfied. Internally, the trend is to integrate employee capabilities, motivation and ...

Flat organizations reduce management layers to boost communication, agility and morale, but they may struggle with role clarity and career advancement.

Like many other CEOs I know, I’m constantly reading and seeking information to improve myself and my business. One of the best tools available to leaders is psychology. In fact, there’s an entire ...