While the general concept of call center outsourcing may be well known, what is less understood are the new options for outsourcing call center technology . Today, it's possible to host self-service, ...

Call center outsourcing has some drawbacks, including data security concerns, language barriers, less efficient collaboration efforts and less control over the service rendered to customers.

Offshore agent pricing at a dedicated call center is $8 to $15 per hour, and $0.30 to $0.75 per minute for shared call centers.

The company offers call center outsourcing services and digital solutions designed to transform the customer experience. It boasts 17K+ support experts who work across 30+ locations in 15 counties.

Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...

While most of our clients are invested in internal call centers, we think there are cost-effective and customer-centric ways to use outsourcing. But it’s important to perform the right level of due ...

Carrington says the low overhead of having home-based workers allows him to charge 20 percent less for the same services provided by brick-and-mortar call centers in the U.S.

Our call center, with 150 people, is not a very large one, Ron Letterman, chairman of Expedia Inc.s Classic Vacations said of its San Jose, Calif., facility. Its not really a call center.

A 2004 study of more than 600 customers by Managing Offshore Call Center magazine found more than 60 percent had trouble understanding accents of service reps abroad, more than 40 percent said the ...