Complaints about scratches on toilet seats manufactured by Japanese company Toto led the firm to issue an unusual instruction to consumers: don't wipe the seats with toilet paper.

Japanese company Toto's toilet seats, made of plastic resin, may be scratched by toilet paper. Japanese toilets - equipped with music players, automatic flushes, and heated seats ...

Japan’s hi-tech toilets, renowned for their musical interludes, heated seats, and automatic features, are facing an unexpected enemy: toilet paper.

Toto Ltd.'s generations of toilet models are seen at the Toto Museum in Kitakyushu on June 23, 2023. (Mainichi/Norihisa Ueda) FUKUOKA -- Though cleaning toilet seats with flushable paper at hand ...