Soft skills in customer service include active listening, empathy, conflict resolution and problem solving. Why Good Customer Service Is Important.

We know soft skills are very important in sales but why don't they appear to be as much of a focus in customer service? In fact here are some examples: At L’Oreal, sales agents with soft skills ...

Soft Skills plural, noun. personal attributes that enable someone to interact effectively and harmoniously with other people. This the dictionary definition of ‘soft skills’. Typically, soft ...

Programs help young people build soft skills, such as communication and professionalism, that are needed to succeed in the ...

Soft skills harder to find in talent pool, so they must be taught. Earlier this year, HR Dive talked with leaders at Linkedin and Udemy about the skills and training that employers are focused on ...

What is the "Gen Z Stare?" Older TikTok users say that Gen Z workers often give blank, unresponsive stares. Gen Zers are ...

Core soft skills -- customer service, teamwork, and responsibility -- matter, especially for individuals just starting out, as they establish a strong foundation from which they can build over the ...

The iCIMS study found that certain fields look for soft skills more than others, such as people who work in customer service, human resources, and sales/marketing. For technical jobs, they aren ...