Why successful customer service is about more than engagement - SiliconANGLEOne of the most ubiquitous developments in the customer service business over the past decade is the growth in the ...

In a digital, hyper-connected, and knowledge-sharing economy, customer service's definition of success is changing, and Key Performance Indicators (KPIs) are following suit. According to a recent ...

In this article, we will focus on how generative AI can be harnessed for customer service automation and contact center agent augmentation. Here are eight best practices for success.

According to McKinsey & Co., more than half of customer interactions (56%) are part of a multi-channel, multi-event buying journey. This shows that the customer journey is not as straightforward ...

In my time as a CEO, I’ve come across a few things that have helped me achieve good customer service and, in return, bring success to my company. Here are my thoughts.

Good customer service will help you retain your existing customers and gain new ones. After all, people tend to recommend businesses that provide a pleasant experience.

Customer success email and call — to walk the customer through the control panel, understand the customer’s use case and inform users about service features that could help them.

Contacting customer service probably isn't your idea of a good time, but it can be helpful. Even if you're frustrated, the best approach with customer service is to be calm, friendly and factual ...

State of Service Report 2022: Amid shifting and pervasive challenges, service organizations' North Star remains the same: an unwavering focus on customer success.

She provided a good reminder — amid the talk of repair orders and revenue — that a successful fixed ops department starts with stellar customer service.

Sponsored Successful mortgage lending starts with superior customer service Mar 15, 2021 6:15 pm By Maleesa Smith Insellerate ...