I manage a small support team for a small company. I'm having a challenge with tickets that ultimately are bugs or enhancement requests. Development uses a separate system to track their items which ...

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and ...

Path of Exile 2 developer Grinding Gear Games is apologizing to players for slow support response times since the ARPG's early-access launch. The studio adds that it's had a backlog of over 500,000 ...

Hackers have compromised the support system of American video game publisher 2K and now are sending support tickets to gamers containing the RedLine password-stealing malware. 2K is the publisher ...

Starlink’s lack of traditional customer support options is making life difficult today for new users affected by a bug that reset their accounts. A bunch of customers received an email from ...