When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

Monday through Thursday: 8 a.m. to 7 p.m. Friday: 8 a.m. to 5 p.m. An after-hours help desk provides support for Elearning issues when the on-campus help desk is closed. Please note that other types ...

A high-level description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk When and how to contact the Technology Help Desk. The incident/case process ...

Help desk software makes managing this workflow easy and boosts your support team’s productivity. What are the types of help desk software, and what should I consider when choosing the best one?

The University of Wisconsin Information Technology Help Desk has been alerted of an unexpected Canvas outage as of Sunday afternoon. Certain students have reported their Canvas courses no longer ...

The Technology Help Desk provides tech support to the community virtually, in person or by telephone. For support, visit the Brandeis Service Portal, email [email protected] or call 781-736-4357 from ...

Need help setting up your equipment? Contact the Technology Help Desk ([email protected] or 781-736-4357) to schedule time with a technology support specialist. If you have a Brandeis-issued laptop, a ...

He has called the Service Desk home since 2012 ... assists subject matter experts in enhancing and enriching training and help documentation, and designs training programs for campus technology ...