To put it succinctly, yes, a cause-and-effect diagram is just an Ishikawa or Fishbone Diagram. You’ll know this tool if you have any familiarity with the 7 QC tools found in Six Sigma.

But our experience of the problem—it’s impact—doesn’t really tell us why it’s happening—the cause. If we don’t know the cause, we won’t be able to prevent it from happening again. Investigating a ...

You can add the sub-causes by simply going to the Insert > Text menu and adding a simple text box with customized text.. You are almost done with your fishbone diagram. Just to make it look more ...