Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

Ten years ago, I was running a stakeholder-focused company using a traditional operating system that tracked our key performance indicators in pursuit of goals and, of course, profit. On paper, ...

While the ambition was sound, the technology and market structure of 20 years ago simply weren’t ready. Today, that same ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...