Used wisely, AI becomes a co-pilot for knowledge workers – not a substitute. Industries experiencing the most growth in KPO include legal, medical, insurance and financial services.

Whereas the companies practicing outsourcing have, by and large, limited the practice to tasks outside core competencies, there’s a new fashion taking hold in IT, KPO, and it’s changing that ...

Colombia is regarded as one of the most important destinations for BPO and KPO operations globally, with exports of these services surpassing USD 1.98 billion in 2022, as per the data compiled by ...