All businesses, from startup coffee roasters to billion-dollar e-commerce companies, are vested in tracking their progress, figuring out what works and fixing what doesn’t. That’s where Key ...

A key performance indicator (KPI) is a measurable value that demonstrates how effectively a company, department or individual is achieving key business objectives. KPIs are tracked to evaluate success ...

Seeking to maximize value from generative AI to their business, more organizations are redesigning their workflows to accommodate the technology. As it happens, overhauling business processes is the ...

Establishing a trusted, real-time reporting system is essential for a high-performing safety program. Many organizations struggle with capturing the right data and producing understandable reports.

When measuring your work and success and seeking a deep understanding of ongoing processes, noting will be more important than knowing your Key Performance Indicators (KPIs) and how to deal with them.

I’m a consultant helping organizations to achieve and maintain certification to the ISO 27001 Information Security standard. This requires (among much else) that they define KPIs (key performance ...