LOS ANGELES--(BUSINESS WIRE)--Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net ...
"What is the likelihood that you would recommend our company to a friend or colleague?" This is the question frequently asked following interactions with brands. Results determine a company's Net ...
SAN DIEGO, Nov. 7, 2025 /PRNewswire/ -- Verve Cloud, Inc. ("Verve" or the "Company"), a provider of cloud services specializing in UCaaS (Unified Communications as a Service) solutions for the small ...
For years, marketers have relied on the Net Promoter Score (NPS) as the gold standard for measuring customer sentiment. But in recent years, as many brands have grown increasingly disconnected from ...
From “NPS is just a number” to “humanity at scale,” Paloma Paraja's grounded blueprint for operational CX in 2026.
Customers Bank, the $24 billion subsidiary of Customers Bancorp (NYSE: CUBI), today announced a Net Promoter Score (NPS) of 81 for 2025—an 8-point increase over last year’s score of 73. This result ...
Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around. In 2021, Gartner made a bold prediction: “More than 75% of organizations will ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results