However, call centers in the Philippines experience its transformative impact today, for better and worse. A report from the non-profit publication Rest of World showed a glimpse into the daily ...

When you call a 1-800 number, you’ll often end up speaking to someone in the Philippines. Call centers are a huge part of the country’s economy, employing more than a million people. In recent years, ...

The Southeast Asian nation should tap the technology to “propel the sector to new heights of efficiency,” Jack Madrid, president of the IT & Business Association of the Philippines, told an ...

By Jose Enrico Published: Apr 11 2025, 02:00 AM EDT ...

Policymakers, industry leaders, academics, and civil society representatives convened yesterday at the Philippines Roundtable on New Models of Work, ...

Dell will invest more than $150 million in customer service this year Dell will open a second call center in the Philippines early next year to provide additional tech support for its U.S. customers.