Zendesk, a pioneer in AI-powered service, has deepened its long-standing collaboration with Microsoft to bring Zendesk's service directly into Microsoft's AI ecosystem through two new integrations: ...

Zendesk CX Trends 2026 report highlights a new standard: customers now expect instant resolutions, deeper personalization, and greater transparency from AI-powered experiences.

Horatio, the modern customer experience company revolutionizing the outsourcing industry, today announced its designation as a Premier Zendesk Partner--the highest level within the Zendesk Partner ...

Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk is poised to ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more Zendesk’s customer experience platform is ...

Microsoft and Zendesk recognized as first organizations to achieve STAR for AI Level 2 certification ...

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Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. This article is more than 4 years old. Zendesk shared its Q4 and ...

Last year was a tough one for Zendesk, with several months of uncertainty. But the company appears to have emerged from that instability, none the worse for wear, with a new private equity owner and a ...

An earnings miss and lackluster guidance caught investors off guard, but the steep sell-off has already made the appropriate price adjustment. For the three-month stretch ending in June, Zendesk ...

We’re excited to announce a new Extra Crunch community perk from Zendesk. Starting today, annual and two-year Extra Crunch members that are new to Zendesk and located within the U.S. or Canada can ...