This session was unusual at a Microsoft SharePoint Conference for two reasons. Firstly, the session was part of the all new “Business” track for non-technical business decision makers. Secondly, it ...

The Healthcare Customer Relationship Management (CRM) market has witnessed significant expansion, reaching a valuation of USD 12.5 billion in 2024 and projected to grow substantially to USD 27.6 ...

As we enter the 21st century, the new economy is becoming increasingly customer-centric. Building long-term, loyal relationships with customers is the key to profitability. Although one-to-one ...

Guest Opinion: Managing an eCommerce business without a CRM is almost impossible in the modern digital environment, however, not all business owners understand the CRM’s value proposition and ...

Want a better handle on who your customers are so that you can understand exactly what it is they want? You need small business CRM — customer relationship management. Whether you run a ...

There’s no doubt the future of customer relationship management (CRM) lies in the cloud. IDC predicted the value of new, on-premise installations would drop from 65% of the market in 2013 to 38% ...

Dublin, Jan. 03, 2020 (GLOBE NEWSWIRE) -- The "CX & CRM Innovation: Best Practice Cases Review" report has been added to ResearchAndMarkets.com's offering. This report provides an overview of best ...

Gartner predicts (registration), “Through 2017, CRM leaders who avoid MDM will derive erroneous results that annoy customers, resulting in a 25 percent reduction in potential revenue gains.” Master ...