Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

The study finds that customer satisfaction with the service of electrified vehicles—both battery-electric (BEV) and plug-in hybrid (PHEV) vehicles—continues to trail satisfaction among owners ...

Banking customer satisfaction is on the rise across the U.S. in an unexpected trend, given current economic challenges. We are in an uncertain economic environment and many U.S. consumers report ...

Utility is the total satisfaction or benefit derived from consuming a good or service. Economic theories based on rational ... estimate utility to determine consumer decision-making.

Uses and gratifications theory may provide novel insights into the meaning and determinants of consumer online behaviors such as attitude to the Web, Web usage and... We’re long-term subscribers to ...

Although consumers increasingly rely on websites and mobile apps to communicate with their health plans, they often are disappointed with the experience, especially when compared with what they ...