In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across ...

New updates across the 8x8 Platform for CX include AI chat summaries, secure payments, RCS messaging and accessibility ...

ROCKVILLE, Md., April 8, 2025 /CNW/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced an expanded partnership with Glidefast Consulting ...

Businesses of all sizes can now seamlessly incorporate Dialpad’s advanced business communications platform, Dialpad Connect, as well as its contact center solutions – Dialpad Support and ...

Zocdoc—the digital platform that helps patients find doctors and book medical appointments—is unveiling an AI assistant today to make that process even easier. The AI agent named "Zo" can handle ...