Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Handling these situations gracefully is key. Learning how to deal with difficult customers and being prepared to handle scenarios is essential for maintaining customer satisfaction and upholding ...

In customer service roles, dealing with difficult clients is part of the job. However, when you're representing a company, it's important to handle such situations with care, even when tempted to ...

Good news for call center operators who are worn down by hostile customers with unreasonable demands—artificial intelligence technology can alter angry voices into calm ones. This should ...