For any small to medium business, customer reviews are essential to building trust and making sales. A survey revealed that ...

New report reveals happiest shopping times, top customer pain points and strategies for peak season successHappyOrNot ( the world leader in customer feedback solutions and creators of the iconic ...

HappyOrNot ( the world leader in customer feedback solutions and creators of the iconic smiley-faced feedback buttons found ...

The "Retail's Biggest CX Trends in 2025" report collected more than 57 million feedback points from across the globe throughout 2024 to provide in-depth analysis on customer satisfaction, retail ...

Finding a new customer will cost you eight times as much as keeping an existing customer. The Po!nt: Don't mistake silence for satisfaction. Ask hard questions, get hard answers, and make your ...

Get rid of the cables. A new survey from J.D. Power found that customer satisfaction has skyrocketed for fixed wireless internet providers, surpassing even fiber internet-- long considered the ...