Implementing Critical to Quality, or CTQ, is a surefire way to identify that you are meeting your customer’s needs. Critical ...

"People don't choose based on objective quality anymore," says one marketing expert. In American marketing, NPS became an unstoppable craze. Other metrics followed: the Customer Satisfaction Score ...

The new functionality adds to Insightful's contact center offerings, which are already proven to increase performance by up to 78%. SAN FRANCISCO, (Newswire.com) - Insightful.io, a leading provider ...