The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

Recently, Talkdesk held its first analyst summit in a few years. During the event, the analysts got a deep dive into the company’s strategy, opportunities, and roadmap. Overall, it was a positive ...

The latest generative AI-powered virtual agents can do much more, including holding real conversations, answering questions in detail, and even solving problems or making sales on their own. Powered ...

As customer service teams grapple with rising workloads and the challenge of managing vast information streams, AI-powered ...

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he stands on everything ...

Understanding the productivity impacts of remote work was difficult as there is rarely a baseline, or regular measurement, of productivity for most knowledge workers. A single universal metric does ...

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...

Mitel CX is aimed at medium-to-large contact centers, including: Current MiCC business customers who want to add modern AI and digital capabilities Existing Mitel UC customers (MiVoice Business, ...

Microsoft Ignite kicks off with many updates to existing products, as well as new products and features for Copilot.

AWS Amazon Connect Outbound Campaigns incorporates AI and machine learning into expanded proactive communications solutions with dynamically updated data.