Although AI concerns fuels burnout, agents in smaller contact centers view the technology more favorably than those at larger ...

The use of unapproved AI tools can lead to data leaks or security vulnerabilities. Employers should instead bring AI use into ...

Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

With a new contact center platform as its foundation, Avaya is headed toward public cloud and on-prem deployments while leveraging partnerships for AI.

The European company’s different workplace culture and development make it a refreshingly different UCaaS option for anyone in the market.

In May 2025, Zendesk announced the completion of the acquisition of Local Measure, a leading CCaaS (Contact Center as a ...

In a world of digital-first customer service, time is precious. The expected experience for many customers today is a rapid—instantaneous, really—response that delivers accurate and relevant ...

David Spears is the Global Director for Microsoft Cloud Solutions at Tata Communications and has been pioneering Microsoft services for the last 20+ years. He has owned and operated his own business ...

As CSO and co-founder of MOBI, Josh is responsible for the company's technical vision and direction, as well as the Solutions Architect Group, which works with customers on each MOBI implementation.