When is answering your phone risky business? When a scammer is on the other end of the call waiting to record your voice. A Pittston area woman learned her lesson after answering her cell phone during ...

Recent data reveals that nearly 30 percent of unknown calls are flagged as spam or fraud, making it crucial for individuals ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

AT&T is rolling out a new feature that will let Android wireless customers know why a business is calling them.

ElevenLabs, a startup that uses artificial intelligence to generate and clone voices, has r aised $180 million in a round that values it at $3.3 billion, triple from what it was a year ago. Users have ...

Your child has signed up to take a SAT test. A person calls claiming to be with the College Board requesting money. Stop!

We list the best call center software, to make it simple and easy to setup and use a single software platform to manage all incoming calls. Call centers used to something only enterprise companies ...

If you got a call from a business that opted into the program, you’d see its brand name and logo on your phone’s screen. This way it’s easier to tell if it’s a robocaller or a real ...

We list the best PBX phone systems for small business, to make it simple and easy to get a software-based business phone system full of features. Private branch exchange (PBX) systems have long ...

The Better Business Bureau (BBB) issued a warning to consumers on Thursday following the growing prominence of a potential ...

The next time you see that image of a hooded, slightly evil-looking man hunched over a laptop, pause and consider that the ...