Some of the new parking lot directional decals recently added to the Transportation and Ticket Center (TTC) have the location ...

The ARTx3 Campus, which comprises The Arts & Science Center for Southeast Arkansas, The ARTSpace on Main and ART WORKS on ...

The redo of 311, funded in part with $4 million from Cleveland’s share of federal COVID-stimulus, was part of Bibb’s campaign ...

As apocalyptic warnings for the job-killing potential of AI mount, here comes a test for Wall Street. Verint Systems, a $1.2 billion maker of software for call centers, has hired bankers to seek a ...

AI is transforming Indian call centers. What does it mean for workers? To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion ...

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

Nearly 150 call center employees in the Phoenix metro will be laid off by a global customer experience solutions firm.

CATOOSA, Okla. — After 28 years, the town of Catoosa is once again operating its own dispatch and 911 call center. Money concerns and changing technology led to moving their operation under ...

The Cybercrime Investigation and Coordinating Center will investigate a call center company based in Cebu City for allegedly operating as a scam hub.

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

A Pueblo AT&T call center that opened in 2006 and employed nearly 500 people at its peak is set to close in June. Here's what we know.