A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start working from home.

1. Use digital channels—including text and chat—in the call center. In case you haven’t noticed, texting tends to be a significantly more preferred method of communication than phone calls.

Human agents, on the other hand, can pick up on these subtleties and respond genuinely. Considering most customers reach out to call centers in moments of frustration or distress, this emotional ...

IRIS Clarity, the AI-powered voice isolation software, surveyed 500 contact center agents in the US and UK, and found that 89% of agents believe noise negatively impacts call quality, the ability ...