When you call a 1-800 number, you’ll often end up speaking to someone in the Philippines. Call centers are a huge part of the country’s economy, employing more than a million people. In recent years, ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

Two days after deadly Texas floods, the agency struggled to answer calls from survivors because of call center contracts that ...

In all, the global call center industry is poised for a dramatic shift in the coming years, and the world will be on the line to hear about the results.

The documentary exposes the ‘Thane Call Center Scam’ and goes behind the criminal networks operating from India that swindled the American citizens while sitting in India.

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

VitalPBX Call Center Solution How VitalPBX Helps Call Centers Cut Costs, Scale Fast, and Improve Customer Service in 2025 Our self-hosted Call Center PBX plan is more than a product—it’s a ...

Kristi Noem is denying reports that claim her policies held up the government’s emergency response in the days following the ...

Synthflow AI is bringing 'conversational' voice agents to call centers. Read the pitch deck that it used to raise $20 million.

This upstate New York town is a showstopper for scenery 10 arrested after ambush on Texas ICE detention facility, officials say Dumb Things In The Big Bang Theory That Everyone Ignores ‘Could ...

On July 5, a day after the devastating floods in Texas, FEMA's disaster assistance line received 3,027 calls and answered ...

On this episode of "Uncanny Valley," we unpack WIRED's recent investigation of 911 calls made from the facilities where ...