The documentary exposes the ‘Thane Call Center Scam’ and goes behind the criminal networks operating from India that swindled the American citizens while sitting in India.

When you call a 1-800 number, you’ll often end up speaking to someone in the Philippines. Call centers are a huge part of the country’s economy, employing more than a million people. In recent years, ...

The DHS Secretary moved forward with the layoffs immediately after the disaster, as the demand for help was highest.

Thousands of FEMA calls went unanswered following the Texas floods after a mass of contracts went unrenewed by DHS Secretary ...

The Federal Emergency Management Agency did not answer thousands of calls made to its disaster assistance line after deadly flooding in Texas, documents reviewed by the New York Times show. A person ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

Nearly 150 call center employees in the Phoenix metro will be laid off by a global customer experience solutions firm.

CATOOSA, Okla. — After 28 years, the town of Catoosa is once again operating its own dispatch and 911 call center. Money concerns and changing technology led to moving their operation under ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human intervention 70% of the time.

Call center employees said in interviews that they knew of, or had heard omnipresent rumors of, or feared, a variety of AI tools. At some Kaiser Permanente call centers, unionized employees protested ...