Natterbox, the AI-powered contact center provider, today launches AI Assistants and AI Agents – part of its dynamic AI workforce ...

Report reveals how AI is reshaping the risk surface, from stolen data to agentic automation. Fraud is no longer a manual crime—it’s a service economy.

After years of delay and hundreds of avoidable deaths, all cars sold from the 2018 model year onward in the US and Can ...

If generative AI companies aren’t an asset bubble, then they've gone to a lot of trouble to look like one. The post The latest AI-powered martech news and releases appeared first on MarTech.

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

The documentary exposes the ‘Thane Call Center Scam’ and goes behind the criminal networks operating from India that swindled the American citizens while sitting in India.

Discover the best call center software available today. We selected these options based on factors such as key features, uptime, pricing and more.

Inappropriate denials for prior authorization and coverage of medically necessary services are a pervasive problem among ...

Service as a software flips the traditional SaaS model. Instead of simply providing tools for people to use, it delivers ...

Use these tips from investigative reporter Alysia Santo to map out the systems you must unlock to get the documents you need.

Aptean, a global provider of enterprise software, today announced the launch of GenAI Query, a mobile-first conversational intelligence feature within AppCentral, its AI-powered ...

Read this article to consider whether trying to prevent infections stops us from making healthcare more sustainable.