Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

State Sen. Adriane Johnson, D-Buffalo Grove, said her measure, Senate Bill 2194, would update existing law to require the ...

Victim service organizations and their supporters say there’s fear and deep uncertainty about the future of Justice ...

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has ...

The Arkansas Department of Human Services awarded the University of Arkansas $10 million to create a crisis hub to serve Arkansans with behavioral health needs.

Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill prescriptions, and help triage patients. Soon, many patients might initiate ...

In the latest episode of Loyalty-Based Sales Strategies, Jen Suzuki emphasizes the untapped potential of the service BDC.

Comfort Systems gains from data center demand, tech investment, and policy tailwinds, with strong growth and M&A execution.

Call to Freedom started in 2016 with just volunteers and no staff. Today, the nonprofit that helps people impacted by human ...