In our last survey, 100% of our calls received the dreaded message to call back tomorrow, despite the call center being manned by as many as 42 subcontractors and 15 staffers, plus up to 40 more ...

A major cybersecurity incident has exposed sensitive personal and health records of tens of thousands of Americans.

"It really gives people hope," said North Central Mental Health Services, Inc.'s 988 and suicide prevention services director ...

With crime happening every day, it’s important to have a team committed to helping each caller through each situation.

Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, but with AI.

A Central Kentucky call center will soon be managed by a new company, and is not closing or laying off its employees.