The redo of 311, funded in part with $4 million from Cleveland’s share of federal COVID-stimulus, was part of Bibb’s campaign ...

"It really gives people hope," said North Central Mental Health Services, Inc.'s 988 and suicide prevention services director ...

Illinois will continue to provide mental health support for LGBTQ+ youth despite federal funding cuts to the service.

Colocation (Kolo) Model: A service whereby enterprises lease rack or floor space in a data center to deploy their own ...

FCC Environmental Services updates Buncombe County Commissioners, delivering on a promise to move its call center locally.

Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, but with AI.

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

THROUGH CALLS, TEXTS AND ONLINE CHATS, OPERATORS OFFER A SHOULDER TO CRY ON SOMEONE WHO LISTENS, AND THE SERVICE IS WIDELY USED. NEARLY 16.5 MILLION PEOPLE HAVE CONTACTED 988 SINCE THE SERVICE ...

With crime happening every day, it’s important to have a team committed to helping each caller through each situation.

A federal judge Monday agreed to mercy for a former owner of a Foley call center who admitted to participating in a Medicare ...

Imposter scammers are targeting Medicare enrollees, claiming they need to update their Medicare card, but it's really just a ...

Within five years, all 215 emergency dispatch centers across Ohio will be using Next Generation 911 technology. This is good ...