Discover the best call center software available today. We selected these options based on factors such as key features, uptime, pricing and more.

In all, the global call center industry is poised for a dramatic shift in the coming years, and the world will be on the line to hear about the results.

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

In the Women in AI breakfast, technologists from Atlassian, Intuit and AWS offered advice based on first-hand experience with AI agents.

If after three minutes the call is unanswered, the caller is routed to the National Suicide Prevention Lifeline (NSPL) backup affiliate network. Callers connected to the Utah Crisis Line receive ...

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