Many smartphones have the option to hide your number when making a phone call built in, making it easier to keep your number ...

Skipping the call queue and getting hold of a real person fast can be quick and easy if you know the right phrases to feed ...

The next time someone calls the non-emergency police line, it could be AI that answers. Hyper emerged from stealth on Monday ...

When you call a 1-800 number, you’ll often end up speaking to someone in the Philippines. Call centers are a huge part of the country’s economy, employing more than a million people. In recent years, ...

Researchers recently observed a team of call center agents at a regional power grid company in China and interviewed them about their experiences with a newly introduced (artificial intelligence) AI ...

Investing.com -- Microsoft (NASDAQ: MSFT) saved more than $500 million in its call centers last year by using artificial intelligence, Bloomberg News reported on Wednesday.

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

We review several platforms for heterogeneous photonic integrated circuits and describe the increase in complexity and performance that has occurred, resulting in a wide range of applications, ...