CloudZA brings AI to the contact centre, and it’s changing everythingIssued by CloudZAJohannesburg, 23 Jul 2025Visit our press officeCloudZA’s AI helps agents stay on track. If you’ve ever sat on a ...

HOLD THE LINE Don’t bot against the human touch — why AI won’t replace Africa’s call centre jobs South Africa has become Africa’s crown jewel of customer service. (Photo: Freepik) ...

Agentic AI doesn’t spell the end of human call centre workers, says Salesforce By Christopher TredgerJohannesburg, 21 Jul 2025Linda Saunders, country manager and senior director of Solution ...

Edo State Governor, Monday Okpebholo, has defended his remarks on Labour Party’s 2023 presidential candidate, Peter Obi, amid ...

With the Dodgers mired in a mid-season slump there is pressure to turn things around as the MLB trade deadline approaches.

As president of the Australian Human Rights Commission, Hugh de Kretser walks a fine line. How can the organisation speak to ...

A new book explores how media outlets are controlled by powerful forces, from governments to corporations, in Africa and ...

South Africa’s first dedicated dinosaur centre has opened in Golden Gate Highlands National Park, blending ancient fossils, life-sized models, and BaSotho storytelling.

Two LA city councilmembers call for new policy to identify masked ICE agents ICEgov/X By City News Service Published July 1, 2025 4:30 PM ...

The Department of Homeland Security says federal agents arresting immigrants are hiding their faces for their own safety. Legal advocates say the practice undermines public trust.

Officials say a union representing thousands of city workers in Philadelphia and the city have reached a deal to end a more than weeklong strike that halted residential curbside trash ...